Identity verification
Identity verification may be denied if:
- Name in the document you submitted does not match the name you entered when signing up.
- Document in the image is smaller than 800x600 px.
- Image is black and white or blurry.
- Image has hidden areas or unreadable data.
- Image was modified in graphics editing software.
If your submission is denied, we will notify you via email and include the decline reason. After that you will be able to fix the issues and resubmit your document. If you have any problems with uploading the documents, please create a ticket with details for our support operators to look into.
Address verification
Address verification may be denied if:
- Document (except passport) was issued more than 3 months before submission.
- Document does not contain your full name or address.
- Document in the image is smaller than 600x800 px.
- The printed bank document is not signed or stamped.
- Not all 4 corners of the document are visible in the image.
- Image is black and white or blurry.
- The printed document is not in Latin or Cyrillic script.
- Image was modified in graphics editing software.
If your submission is denied, we will notify you via email and include the decline reason. After that you will be able to fix the issues and resubmit your document. If you have any problems with uploading the documents, please create a ticket with details for our support operators to look into.